About

Highly accomplished and results-driven Medical Administrator with over a decade of progressive experience in healthcare operations, strategic planning, and financial management. Proven ability to drive significant operational efficiencies, spearhead market expansion initiatives, and optimize financial performance across diverse healthcare settings. Adept at leading cross-functional teams, implementing robust quality assurance frameworks, and fostering strategic partnerships to achieve organizational objectives and sustainable growth.

Charles Fagbohunlu

Experienced Medical Administrator/Operations Management
Lagos, NG.

Work

Medbury Medical Services
|

Team Lead

Lagos, Lagos State, Nigeria

Summary

Currently leading strategic planning, financial forecasting, and talent management initiatives to drive business growth and operational excellence for Medbury Medical Services.

Highlights

Spearhead strategic planning and business growth initiatives, identifying new market opportunities and developing execution roadmaps.

Direct financial planning and forecasting processes, optimizing resource allocation and ensuring fiscal responsibility.

Oversee comprehensive staff appraisal and talent management programs, fostering professional development and high-performance culture.

Lead Public-Private Partnership (PPP) projects, ensuring successful collaboration and delivery of healthcare solutions.

Union Diagnostic and Clinical Services
|

Chief Operating Officer

Lagos, Lagos State, Nigeria

Summary

Directed comprehensive operational and strategic initiatives as Chief Operating Officer, driving efficiency, revenue growth, and market expansion for a leading diagnostic and clinical services provider.

Highlights

Led a team of professionals to achieve significant operational efficiency and cost savings, optimizing resource utilization and enhancing service delivery.

Implemented strategic initiatives that drove substantial revenue growth and expanded market share within a competitive healthcare landscape.

Managed large-scale projects from conception to successful completion, consistently delivering high-quality results on time and within budget.

Developed and implemented new policies and procedures to streamline operations and improve productivity.

Negotiated and secured key contracts and agreements with vendors and clients, optimizing business partnerships and reducing operational costs.

CLEARHEALTH Subsidiary of Clearline HMO
|

Managing Director

Lagos, Lagos State, Nigeria

Summary

Managed and oversaw operations for 15 industrial clinics with a combined income exceeding 200 million, directing medical, nursing, and plant staff activities.

Highlights

Managed and oversaw 15 industrial clinics, generating a combined income of over 200 million, ensuring high-quality service delivery.

Directed, supervised, and evaluated work activities for medical, nursing, technical, clerical, and maintenance staff, optimizing team performance and operational workflows.

Planned and administered comprehensive programs and services, including human resource administration, training, and coordination of medical, nursing, and physical plant staff.

Managed the end-to-end supply chain for drug distribution to all clinics, achieving timely and cost-effective delivery of essential medications.

LIFECARE PARTNERS HMO
|

Chief Operating Officer

Lagos, Lagos State, Nigeria

Summary

Provided executive leadership, aligning organizational strategy with business plans and driving operational and financial results for a world-class, industry-leading HMO.

Highlights

Provided strategic leadership, aligning organizational operations with the company's business plan and overall strategic vision.

Collaborated with Board members to create, grow, and build a world-class, industry-leading organization, contributing to strategic direction and market positioning.

Drove significant company results from both operational and financial perspectives, partnering closely with the CFO and CEO to achieve key performance indicators.

Partnered with the CFO to achieve favorable financial results in sales, profitability, cash flow, mergers & acquisitions, and robust systems/reporting controls.

Established challenging and realistic goals for growth, performance, and profitability, fostering a culture of accountability and continuous improvement.

Developed and implemented effective measurement tools to gauge the efficiency and effectiveness of internal and external processes, enhancing data-driven decision-making.

Provided accurate and timely reports outlining the operational condition of the company, informing strategic adjustments and stakeholder communication.

Spearheaded the development, communication, and implementation of effective growth strategies and processes, leading to market expansion and increased member enrollment.

CLEARLINE INT LTD HMO
|

General Manager, Medical Services/Operations

Lagos, Lagos State, Nigeria

Summary

Oversaw Medical Services, Underwriting, Client Service, IT, and Marketing departments, driving business development, risk management, and client retention for an HMO.

Highlights

Provided comprehensive oversight for Medical Services, Underwriting, Client Service, IT, and Marketing departments, optimizing cross-functional performance.

Oversaw Business Development, Risk Management, Claims Supervision, and Client Retention, enhancing operational efficiency and customer satisfaction.

Developed and implemented preventive and promotive health strategies, contributing to improved public health outcomes and member well-being.

Led overall strategic planning and execution in international relations, strategic partnerships, and quality assurance, ensuring adherence to global standards.

Managed pharmacy benefits and implemented robust measures against fraud, waste, and abuse, safeguarding financial resources and ensuring compliance.

Clearline International Ltd.
|

Deputy General Manager and Head, Quality Assurance

Lagos, Lagos State, Nigeria

Summary

Managed quality assurance and training initiatives, leading policy formulation, marketing strategies, and budget management to ensure high standards of care and operational efficiency.

Highlights

Doubled as the training manager, developing and delivering programs that enhanced staff capabilities and adherence to quality protocols.

Led the formulation and implementation of comprehensive policies guiding health plans, ensuring marketability, quality assurance in hospital networks, and re-inspection to maintain high standards of care.

Formulated and implemented marketing policies for health plans, contributing to increased market penetration and client acquisition.

Prepared comprehensive analysis and presentation of management reports on healthcare budgets for various companies, informing strategic financial decisions.

Managed quality assurance budgets and resources effectively, ensuring cost-effective operations and optimal resource utilization.

Collaborated with senior management to establish and maintain quality standards and performance metrics, driving continuous improvement initiatives.

Developed and monitored key performance indicators (KPIs) to track and improve quality performance.

Conducted root cause analysis and implemented corrective actions to address quality issues, improving service reliability and patient safety.

Led cross-functional teams to develop and implement quality assurance processes, fostering a culture of continuous improvement and excellence.

Tai-Oworu Memorial Hospital
|

Resident Doctor

Lagos, Lagos State, Nigeria

Summary

Provided comprehensive medical and surgical consultation, diagnostic services, and immunization for adult and pediatric patients in a busy hospital setting.

Highlights

Delivered full medical and surgical consultation, clinical examination, diagnostic services, and immunization for adults and children.

Managed a diverse range of cases, including malaria and sexually transmitted infections, ensuring effective patient care and treatment.

St James Clinic and Maternity
|

Resident Doctor/Admin Manager

Benin, Edo State, Nigeria

Summary

Served as a Resident Doctor and Admin Manager during National Youth Service, managing medical emergencies and assisting in gynaecological cases.

Highlights

Attached to a Senior Consultant Surgeon, gaining hands-on experience in various medical emergencies including diabetic comas, hepatic/hypertensive emergencies.

Managed surgical emergencies such as acute urinary retention, testicular torsion, and strangulated herniae, ensuring timely and effective interventions.

Stabilized gynaecological emergencies, including ruptured ectopic pregnancies, before referral to specialized emergency rooms.

Worked extended shifts (6-11 hours and sometimes more) independently, demonstrating resilience and commitment to patient care.

Education

Pan Atlantic University
Lagos, Lagos State, Nigeria

Programme

Health Management

University of Lagos
Lagos, Lagos State, Nigeria

Masters

Public Health

University of Winneba
Winneba, Central Region, Ghana

Masters

Business Administration

University of Lagos
Lagos, Lagos State, Nigeria

MBBS

Medicine, Bachelor of Medicine, Bachelor of Surgery

St Joseph's College
Lagos, Lagos State, Nigeria

Senior School Certificate

General Studies

Languages

English
Yoruba

Skills

Leadership

Team Leadership, Strategic Leadership, Cross-functional Team Management.

Change Management

Organizational Change, Process Improvement, Strategic Implementation.

Business Reengineering

Process Optimization, Workflow Redesign, Operational Efficiency.

Public-Private Partnership Specialist

PPP Project Management, Stakeholder Engagement, Collaboration.

Strategic Planning

Business Strategy, Market Expansion, Goal Setting, Roadmap Development.

Financial Management

Financial Forecasting, Budget Management, Cost Savings, Profitability Analysis.

Quality Improvement

Quality Assurance, Performance Metrics, Root Cause Analysis, SOP Development.

Workflow Optimization

Operational Streamlining, Productivity Enhancement, Process Automation.

Projects

Public-Private Partnership (PPP) Healthcare Projects

Summary

Directed Public-Private Partnership (PPP) projects in key healthcare institutions, enhancing service delivery and infrastructure.

Shell IA Hospital Management Takeover

Summary

Spearheaded the comprehensive management takeover of Shell IA Hospital, focusing on operational streamlining and strategic objective execution.